Mr. Hashim Shawa
Chairman of the Board
Our Vision
Leading the way in outstanding financial and banking services, expanding our regional presence, and creating sustainable value for our customers and partners.
Our Goals
ADVANCE OUR COMMUNITIES by contributing to inclusive growth and sustainable development.
EXTEND OUR REACH across local, regional, and international markets.
DRIVE OPERATIONAL EXCELLENCE through continuous organizational and professional development.
ELEVATE SERVICE QUALITY through consistently high standards of performance and delivery.
STRENGTHEN OUR MARKET LEADERSHIP by growing our share of the banking sector.
PUT CUSTOMERS AT THE CENTER by continually evolving our programs and services around their changing needs.
Our Mission
We deliver smart, innovative, and secure financial experiences that respond to our customers’ needs, embrace advances in banking technology, and uphold the highest global standards, unlocking possibilities for people and businesses while contributing to a stronger, more prosperous economy.
Board of Directors
Mr. Abdullah Al-Ghanim
Vice Chairman of the Board of Directors
Ms. Rana Abbadi
Member of the Board of Directors
Mr. Tewfic I. Habesch
Member of the Board of Directors
Ms. Nada Shousha
Member of the Board of Directors
Mr. Adel A. Dajani
Member of the Board of Directors
Dr. Tafeeda Jarbawi
Member of the Board of Directors
Mr. “Emad Eric” Shehadeh
Member of the Board of Directors
Mrs. Maha Awad
Member of the Board of Directors
Mr. Tarek Aggad
Member of the Board of Directors
Mrs. Lana Jamal Abdelhadi
Member of the Board of Directors
Executive Management
Mr. Mahmoud Shawa
Chief Executive Officer
Mrs. Randa Musa
Chief Human Resources Officer
Mr. Salim Hodali
Chief Marketing and Corporate Communications MARCOM
Mrs. Zaina Hudaib
Chief Risk Officer
Mr. Ibrahim Bani Shamseh
Chief Audit Officer
Mrs. Dareen Abudayeh
Chief Information Technology Officer
Mr. Sakher Nammari
Chief Strategy and Transformation Officer
Mrs. Amal Massis
Chief Operations Officer
Mr. Naser Bakier
Chief Business Banking Officer
Mrs. Reem Qaraqe
Chief Retail Banking Officer
Mr. Ayman Jbail
Chief Financial Officer
Mr. Kamel Husseini
Chief Strategic Relations & Engagements Officer
Mr. Najeeb Yaser
Chief Treasury Officer
Mr. Hanna Sahhar
Chief Credit Officer
Mr. Sulieman Nasr
Chief Compliance & AML/CFT Officer
Contact us through one of the following methods
Chat on WhatsApp
Resolve queries instantly without the wait. Send a secure message to our support experts anytime.
- WhatsApp: +970593666666
Email our team
For any assistance with our products and services, email our support team directly.
Call us directly
Need help with our products or digital services? Our support experts are here to guide you.
- Local: 1700 150 150\ #267 \ #2288
- International: +970 2 294 6420
- Working hours: Available 24/7
Meet Our Experts In Person
Visit a branch for face-to-face advisory and tailored financial solutions.
- Sunday - Wednesday: 08:30 - 14:30
- Thursday: 08:30 - 13:30